Terms and Conditions
Last updated: 15 June 2025
These Terms and Conditions (the "Terms") set out the legal agreement between you ("you", "your" or the"User") and Meliorate Labs Ltd (registered in England and Wales under company number [●]) ("Meliorate","we", "us", or "our"). They govern your access to and use of our cloud‑based curriculum‑vitae (CV) and résumé analysis platform, including all associated websites, mobile applications, APIs, software, documentation and related services (collectively, the "Service").
By accessing or using the Service you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy & Data‑Protection Notice (the"Privacy Notice"), which is incorporated into these Terms by reference. If you do not agree, you must not use the Service.
IMPORTANT – PLEASE READ: The Service processes personal data contained in CVs by means of automated, machine‑learning and other artificial‑intelligence techniques. The resulting insights are provided for informational purposes only and must not be relied upon as the sole basis for any employment or recruitment decision.
1. Definitions
- "Account" – the user account created by or for you to access the Service.
- "Applicable Data‑Protection Law" – the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, each as amended or replaced.
- "Content" – any text, graphics, CVs, résumés, data or other material uploaded, submitted or otherwise made available via the Service.
- "Effective Date" – the earlier of (i) the date you click to accept these Terms; or (ii) the date you first access or use the Service.
- "Intellectual‑Property Rights" – patents, rights to inventions, copyright and neighbouring and related rights, trademarks, goodwill, rights in designs, database rights, confidential‑information rights and all other intellectual‑property rights, in each case whether registered or unregistered.
- "Organisation" – where the User is acting on behalf of a corporate employer, recruiter or other entity, that entity is the Organisation and the User warrants that they have authority to bind it.
2. Information About Us
Meliorate Labs Ltd is a private company limited by shares. Our registered office is at [●]. You can reach us via the contact form on our homepage (the "Contact Form") or by post to the registered‑office address. All electronic enquiries, including data‑subject rights requests, must be submitted through the Contact Form; direct email addresses are not monitored.
3. Changes to These Terms
We may amend these Terms from time to time to reflect changes to the law, the Service or our business practices. We will give you at least 30 days’ notice of material changes by in‑Service notice and/or via the primary contact recorded in your Account. Continued use of the Service after the effective date of any change constitutes acceptance of the revised Terms.
4. The Service
The Service allows Users to upload or import CVs and related recruitment documents. Our proprietary AI models analyse submitted Content to generate structured data, insights, summaries and other outputs ("Analysis Outputs"). Unless expressly stated otherwise in writing, we provide the Service on a non‑exclusive, subscription basis and solely for internal recruitment, HR or personal career‑development purposes.
4.1 Beta Features
Certain features may be identified as beta, preview or experimental. Such features may be changed, suspended or discontinued at any time without liability.
5. Account Registration and Security
You must register an Account and provide accurate, current and complete information. You are responsible for safeguarding your login credentials. You must promptly notify us via the Contact Form of any unauthorised use or security breach. We are not liable for any loss arising from your failure to protect your credentials.
6. Licence and Acceptable Use
We grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Service in accordance with these Terms. You shall not (and shall not permit anyone else to):
- copy, modify, reverse engineer, decompile or otherwise attempt to discover the source code of the Service;
- use the Service to develop or train competing AI models or services;
- upload or transmit any Content that is unlawful, infringing, hateful or otherwise objectionable;
- interfere with or disrupt the integrity or performance of the Service;
- use the Service in violation of any Applicable Data‑Protection Law or other applicable law or regulation.
7. User Content and CV Data
7.1 Ownership
Except for the rights expressly granted herein, you retain all right, title and interest in and to your Content. By uploading Content you grant us a worldwide, royalty‑free, sublicensable licence to host, process, analyse, translate, display and otherwise use the Content as necessary to provide and improve the Service.
7.2 Accuracy and Legality
You are solely responsible for the legality, integrity, accuracy and quality of Content. You must ensure that you have a valid legal basis (such as consent or legitimate interest) to submit any personal data contained in Content, particularly where you act as controller of candidate data.
8. AI‑Generated Insights
The Service relies on probabilistic methods. Analysis Outputs are provided "as is" without warranty as to correctness, completeness or suitability. You acknowledge that:
- outputs may contain errors or bias;
- you must evaluate outputs in conjunction with human judgement; and
- the Service does not constitute legal, HR or professional advice.
9. Data Protection and Privacy
9.1 Roles of the Parties
For personal data you upload to the Service, you (or your Organisation) act as the controller and we act as a processor unless otherwise agreed in writing. Where we process usage data to maintain or improve the Service or for security monitoring, we act as an independent controller.
9.2 Lawful Bases and Purpose Limitation
We process personal data only where we have a lawful basis under Applicable Data‑Protection Law, including (i) performance of a contract, (ii) legitimate interests (for example, to secure the Service and communicate service‑related matters) and (iii)consent (for optional marketing communications). We will not process personal data for any purpose incompatible with these Terms or the Privacy Notice.
9.3 Automated Decision‑Making
The Service may perform automated processing to derive Analysis Outputs. Such outputs are advisory and do not produce legal or similarly significant effects. You remain responsible for any hiring or employment decisions.
9.4 Data‑Subject Rights
We will assist you, as controller, in fulfilling data‑subject requests under Chapter III UK GDPR, including rights of access, rectification, erasure, restriction, data portability and objection. All requests must be submitted via the Contact Form.
9.5 International Transfers
Where we transfer personal data outside the UK we will ensure adequate safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses or other lawful transfer mechanism.
9.6 Security
We implement appropriate technical and organisational measures in accordance with Article 32 UK GDPR to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
10. Email Communications
10.1 Service and Transactional Emails
We may send you emails strictly necessary for the performance of the Service (e.g. password resets, billing notifications, feature or security updates). Such processing is based on legitimate interests or contractual necessity and is not considered direct marketing under the Privacy and Electronic Communications Regulations 2003 ("PECR"). You cannot opt‑out of these messages while your Account is active.
10.2 Marketing Communications; Soft Opt‑In
Where you are an existing customer who has acquired services from us, we may rely on the soft opt‑in under Regulation 22 PECR to send you similar product or service promotions, provided you are given a clear opt‑out option both at sign‑up and in every subsequent message. Otherwise, we will only send marketing communications where we have obtained your consent. You may withdraw consent or opt‑out at any time via the unsubscribe link in emails or through your Account settings.
10.3 Bulk Emails to Active Accounts
We maintain a continuously updated list of "active accounts" (users who have logged in or received service emails within the preceding 24 months). Emails to this list are limited to service messages or soft‑opt‑in marketing as described above and are sent in compliance with UK GDPR, PECR and the Direct Marketing Guidance issued by the Information Commissioner's Office (ICO). We maintain appropriate records to demonstrate compliance.
11. Fees and Payment (if applicable)
Fees, billing cycles and payment terms will be set out in the order form or displayed within the Service. All fees are exclusive of VAT. Failure to pay may result in suspension or termination. Fees are non‑refundable except as required by law.
12. Intellectual Property
All Intellectual‑Property Rights in the Service, the software and models used to provide it and any improvements or derivative works thereof belong to us or our licensors. Except for the limited licence granted in Section 6, no rights are transferred.
13. Confidentiality
Each party must keep confidential all information disclosed by the other that is marked or would reasonably be considered confidential, and may use such information only to exercise rights and perform obligations under these Terms. This obligation survives termination for five years, except for trade secrets which must remain confidential indefinitely.
14. Third‑Party Links and Integrations
The Service may contain links or integrations to third‑party websites and services. Such third‑party services are provided "as is" and are subject to their own terms. We are not responsible for their content or acts.
15. Term and Termination
These Terms begin on the Effective Date and continue until terminated by either party. You may terminate at any time by closing your Account. We may suspend or terminate your access with reasonable notice if you materially breach these Terms or if required by law. Upon termination, the licences granted herein shall cease and you must cease all use of the Service. We will delete or anonymise personal data in accordance with the Privacy Notice and any applicable data‑processing agreement.
16. Limitation of Liability
Nothing in these Terms limits or excludes liability for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot lawfully be limited.
Subject to the foregoing, we shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss, loss of profits, revenue, business or data arising under or in connection with these Terms.
Our total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid by you to us for the Service in the 12‑month period preceding the event giving rise to liability.
17. Indemnity
You agree to indemnify and hold us harmless from any claims, damages, losses and expenses (including reasonable legal fees) arising out of or related to (i) your Content; (ii) your breach of these Terms; or (iii) your use of the Service in violation of applicable laws.
18. Force Majeure
Neither party shall be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, flood, fire, pandemic, war, labour disputes or interruption of utilities.
19. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
20. Waiver
No failure or delay by either party to enforce any right or remedy under these Terms shall constitute a waiver.
21. Entire Agreement
These Terms, together with the Privacy Notice and any data‑processing agreement or order form, constitute the entire agreement between the parties and supersede all prior agreements, representations and understandings.
22. Governing Law and Jurisdiction
These Terms and any dispute or claim (including non‑contractual disputes or claims) arising out of or in connection with them are governed by and construed in accordance with the law of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.
23. Contact Us
Questions regarding these Terms or the Service should be submitted via the Contact Form.